I want my money back

I play almost every day your backgammon game, since many days when Im almost winning ( never when Im know Im going to lose) their appear a message that there is no connection and a lost all my coins, Im a frequently buyer of gold coins and I dont like you take my money, already check my internet connection and there is NO PROBLEM , I WANT MY MONEY BACK
thanks

Annie from paris about Backgammon Masters